This document sets out the general terms and conditions for the www.maxyhome.si website, which as an online sales provider is operated by Lorin6 d.o.o. (hereinafter referred to as the service provider) based at Bežigrajska cesta 9, 3000 Celje.
The general terms and conditions are valid until the change or cancellation and are binding on both parties. We reserve the right to change the general terms and conditions. The updated general terms and conditions are available at the company’s headquarters and on the Company’s www.maxyhome.eu.
General terms and conditions
We recommend that you read the General Terms and Conditions below before using the online store page. The buyer is bound by the terms and conditions that are valid at the time of purchase or award of the online order.
Types of users
By registering on the website, you lurshop.si a member of the MaxyHome store.
When you register with an online store, you get a username that is the same as your e-mail address and password. If you want, you can change your email address or access password in your user profile at any time.
Accessibility of information
The provider undertakes to provide the customer with the following information at all times:
a) the identity of the undertaking (name and registered office, register number),
b) contact addresses enabling fast and efficient communication (e-mail, telephone),
c) the essential characteristics of the goods or services (including after-sales services and guarantees),
d) the availability of the products (any product or service offered on the website should be accessible within an understandable time limit),
e) the conditions of delivery of the product or the execution of the service (method, place and time of delivery),
(f) all prices must be clearly and unambiguously determined and show whether they already contain taxes and transport costs,
g) method of payment and delivery,
h) the time validity of the tender,
(i) the period within which it is still possible to withdraw from the contract and the conditions of withdrawal; in addition, if and how much the customer costs to return the product,
(j) the procedure at the time of the complaint must be clarified, including any details of the contact person or customer contact point.
Payment methods – payment terms
The online store Maxyhome.si the following payment methods:
- a) by cash or card at the time of pick-up through the delivery service,
- b) by budget (UPN orders) to the company’s account,
- c) paypal to the company account,
- d) by payment or credit card (Mastercard, Visa, Visa Electron, BA Maestro).
Order and prices
All prices in the MaxyHome.si listed in EUR include VAT. Prices published at the time of award of the contract shall apply.
The purchase agreement between the provider and the buyer is concluded in the MaxyHome.eu online store at the moment when the provider sends the first e-mail confirming his order to the customer. From this moment on, all prices and other terms are fixed and apply to both the provider and the buyer.
The purchase agreement or the first electronic message about the status of the order is stored electronically on the server of the online store and is available to consumers at their written request.
Since each ordered product must be prepared for each client individually, the estimated delivery time varies depending on the individual product. The average delivery time is 7-10days. Orders marked with payment in advance will be processed as soon as we receive the payment into our bank account. Orders ordered between the weekend and the holidays are discussed immediately on the following working day.
Most of the products in the online store are freely additionally to the buyer at home. For other products, packaging costs are free of charge, and delivery costs are charged according to the valid price list. When paying on delivery, the delivery service may charge an additional commission fee. To avoid any additional commission fees, we recommend selecting payment methods such as bank transfer, PayPal, or credit/debit card at the time of purchase.
Value or gift cards MaxyHome.si
A value card is a gift card sent to the customer for a fee in physical or electronic form. Each gift card is marked with its own code (unique serial number) and the provider is obliged to accept it as payment for purchase through the MaxyHome online store.
The voucher can be ordered via e-mail email@example.com. The purchase of a gift card is subject to the same terms of the Terms of Operations as the purchase of other items. The validity of the gift card shall be 12 months from the issue of the credit card, unless otherwise indicated on the card.
It is not possible to change the cash security card. The voucher is only redeemable in the total amount. If the value of the purchase is higher than the value of the card, the holder of the bona must make an additional fee for the difference. The purchase value must be higher than the value of the plan.
Using a value card: Select the products you want to buy and add them to your cart. In the online check mark, in the “gift card” box, enter the gift card code and click “use the gift card”. The card value is deducted from the final amount of the cart.
Within one online order we allow you to use several vouchers and one discount code at the same time.
The discount code or promotional code brings different benefits when purchasing through the online Maxyhome.eu. The code brings a variety of benefits, from gifts to discounts. Each code is always time-limited and must be exploited within a limited time limit, otherwise it is invalid.
Use the discount code: • Select the products you want to buy and put them in your cart. • Then enter the discount code in the ‘promotional code’ box and click the “confirm” button. • Only one discount code can be applied for one purchase. • When you enter a discount code, the discount code value is automatically deducted from the price of your order. The amount remains to be paid.
- Order and award of contracts
– Add products to your online cart:
The customer adds the desired products to the online cart by clicking on the “Add to Cart” button. The button is available on the online product presentation. Each time you add a product to your online cart, a link appears that leads to an overview of your online cart and the place of order.
– Summary of the online cart:
When you review your cart, you can remove or change the amount of products you selected from your cart. The cart summary contains the “Continue shopping” and “Continue to pay” links.
The buyer can choose to purchase by registration at this step, if it is already registered or for registration, if this is his first purchase. Registered customers can monitor order history and information, bank cards, addresses and their personal information in their user interface.
In this step, the customer manages their delivery addresses. You can add a new address or choose between the previously specified addresses. The customer can specify different addresses for the invoice and delivery. At this site, the customer can also write any order notes.
In this step, the customer selects a provider to deliver packages when more than one is available. Delivery prices of delivery services are also indicated.
The choice can be made between four types of payment: payment on delivery, payment by budget, PayPal payment and payment by debit card at the time of purchase. According to the payment method chosen, a brief summary of the customer’s order is shown to the customer. If the customer notices that he or she has made an error ordering, they can return to review and edit the cart by clicking on one of the links in the summary of the cart (Summary, Title, Delivery) or by clicking on the “Other payment methods” button.
– Award of the contract:
The buyer places the order by clicking on the “Confirm order” button. In the case of a successful order, a confirmation text will be shown on the website after the submission and you will receive an order printout or a contract of sale by e-mail. If the confirmation text is not written out and you do not receive a confirmation message to your e-mail address at the same time, it means that either a technical error or incorrect data entered has occurred. You can repeat the process or contact us for help on 041537009 or firstname.lastname@example.org, as well as inform us if you have noticed errors or irregularities in the order after placing an order.
After placing the order, the order is accepted into the queue.
2. Order confirmed
Within a maximum of 4 working days, the tenderer shall review the contract and confirm it. The provider reserves the right to call the customer at his contact telephone number if necessary. Upon confirmation of the order, the provider informs the buyer by e-mail or telephone. A contract for the purchase of ordered items between the buyer and the provider is concluded at this stage.
3. Goods dispatched
The provider shall, within the time limit recorded on the website, package the goods and dispatch the goods, except in the event of exceptional circumstances. The provider undertakes to keep the customer informed regularly about the state of delivery.
The procedure for purchasing for legal persons is exactly the same as for natural persons, except that at the end of the purchase, you must also enter the name of the company and the tax number of the company. There are also equal payment options.
Right of withdrawal of the consumer
In the case of distance contracts, the consumer shall have the right, within 14 days, to communicate unambiguously to the undertaking by e-mail address (email@example.com) or by any other communication channel that he is withdrawing from the contract without having to give a reason for his decision. A form for withdrawal from a distance contract can be sent to you by e-mail.
The buyer must return the goods to the company no later than 14 days after the notice of withdrawal. The buyer returns the goods to: Lorin6 d.o.o., Bežigrajska cesta 9, 3000 Celje, Slovenia. The only cost to the buyer in connection with the withdrawal of the order is the direct cost of returning the goods (delivery service cost).
The buyer must return the item to the seller unharmed and in unchanged quantity, unless the item is destroyed, broken, lost or reduced without the consumer’s fault.
The buyer may not use the goods unreworked until withdrawal, but only because of the nature of the online store (distance contracts) has the possibility to reconsider the purchase.
The buyer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the refund when returning the goods. The refund will be made within 14 days of receipt of the notice of withdrawal.
In the event of withdrawal, where the discount code has been used, these funds are taken into account as a discount and shall not be refunded to the user. Only the paid amount is returned to the user’s TRR and the user is returned a promotional code in the form of a new code. The gift card is considered as a means of payment when the contract is withdrawal and returned to the user as a gift card.
Unless otherwise agreed by the parties, the consumer shall not have the right of withdrawal in respect of contracts having as their object goods which have been manufactured on the instructions of the consumer, which has been adapted to his personal needs or which, by his very nature, is not suitable for recovery.
If you received the wrong product or the product you assume is not new, you can return it and we will send you a new product or return the price. In case of such a problem, please inform us at firstname.lastname@example.org.
If the package is physically damaged, is missing content, shows signs of opening, or if the products in the package are damaged, and the customer has nevertheless taken over such a package because he did not immediately notice these signs on the packaging or on the products themselves, the customer must initiate the complaint process with Pošta Slovenije or another delivery provider. To initiate a complaint of a damaged package, bring the package to the nearest post office or delivery service unit in the same condition as you received (without adding or removing anything, compulsorily packed in or at least with the original packaging provided, which is also also the most common indicator of the cause of the injury) and fill in the file of the damaged shipment. However, you can arrange for a customer to visit you at home with the postal unit that delivered the product to you, who fills in the file of the damaged shipment in your presence, and then the necessary replacement for the customer, or the arrangement of the matter is arranged by the provider.
The provider agrees with the buyer for an appropriate solution, in the event of damage acceptable to the buyer and the buyer would retain such a product, the provider can issue a financial credit to assess the damage, or if the damage is too large and the buyer is unacceptable, the buyer naturally has the right to replace the product.
The deadline for reporting transport damage is 30 days at Pošta Slovenije. The deadline for reporting injuries to other delivery services is 2 days. If possible, the buyer should request a record of the damage already at the point of collection of the package. To make the procedure as short and easy as possible for you, please send us a copy of the minutes to email@example.com. Further rescue of damaged shipment will be handled by us with delivery provider and we will send you a new product.
With proper use and maintenance according to instructions, the products will work efficiently and fulfill their purpose. Otherwise, read more about complaints in the document Terms of warranty exercise or withdrawal from the purchase.
Liability for in-kind errors
The provider shall be liable for the real faults that the matter had when the risk passed on to the buyer, whether known to him or not. The provider shall also be liable for those real errors which occur after the risk has passed on to the buyer if they are due to a cause that has existed before. A significant error of kind is not taken into account.
A complaint for a fault in kind may be made by the consumer for any product purchased that does not have a warranty or warranty. Thus, the consumer may exercise rights in law as a result of an defect in the product for which a guarantee has been given, and he may decide the same when he does not wish to claim a guarantee for the product for which the warranty has been given.
In the form of a fault in kind, the consumer may advertise the error with the seller within 2 months of the detection of the defect in question, or within 2 years of the goods being taken over by the buyer.
The consumer may request at his choice: correct the error, refund the amount paid in proportion to the defect, replacement of the goods or refund of the amount paid.
When exercising the rights under this Title, the consumer must describe the error more accurately in the error notice and allow the seller to review the product. If the error is not in dispute, the trader must comply with the consumer’s application as soon as possible and at the latest within 8 days. However, if there is a dispute about the error, the trader must give the consumer a written reply within 8 days.
Please inform us on the firstname.lastname@example.org when making a material mistake.